Privacy

Levelrow reads Shopify order amounts and payouts and posts summary entries into the QuickBooks company you connect. It stores no customer identity data, and you can export or delete shop records.

1. What never happens

• We never request customer names, addresses, emails or phone numbers. Shopify order access is limited to amounts and tax.
• We write nothing to Shopify and touch no QuickBooks transaction we did not create. Journal entries exclude order numbers and customer data.
• We send shoppers nothing, show no advertising, profile or enrich nobody and sell no data.

2. Information we handle

2.1 Shopify and QuickBooks records

We read payouts, balance transactions, order amounts, tax, discounts, refunds, gift cards, tips, duties, fees, order identifiers and gateway names. We use them to build payout entries under our contract. Our hosting providers hold the records until Settings deletion or post-uninstall deletion.

We store your connected QuickBooks company identifier, name, country, currency and tax settings, chart of accounts and encrypted access tokens. We use them to check compatibility, map accounts and post entries through Intuit under our contract. Disconnecting requests token revocation and stops posting. After uninstall, we request revocation when Shopify requests redaction or at the retention purge, no later than 30 days after uninstall. Other connection records follow shop retention.

We send dates, amounts, account references and payout and entry identifiers to your QuickBooks company for payout and monthly gateway-clearing entries. Intuit holds them under your agreement. They remain after uninstall; you decide whether to delete them in QuickBooks.

We store account-map versions, posting history, difference records, settings and who accepted differences to explain entries and support corrections under our contract. You can export them as CSV or delete them in Settings.

2.2 Website delivery

Our hosting providers receive your IP address to deliver pages. This site sends no usage analytics and sets no analytics cookies.

2.3 Shopify access and storage

You sign in through Shopify, not a separate Levelrow account. Shopify handles subscription billing; we never see card numbers. Our hosting providers store shop data nearest where your store first uses the app, which can be outside your country or the United States. Requests use TLS. We encrypt access tokens with a key held outside the database and verify Shopify webhook signatures. The hosting provider's transfer terms cover EU, UK and Swiss data with standard contractual clauses or the EU-U.S. Data Privacy Framework. Database recovery history keeps deleted data for 30 more days.

Shop data is deleted when Shopify requests redaction or within 30 days of uninstall, whichever comes first. QuickBooks entries stay. Shopper data requests remain with Shopify because we hold no customer identity data.

2.4 Support email

We use your email and message to answer requests, under our legitimate interest. We keep them for 12 months after the thread closes.

3. Providers and locations

We use these providers:

• Shopify — the platform the app runs inside, the store's own data, and billing for the app subscription (global).
• Intuit — QuickBooks Online — the merchant's own accounting company, which receives the entries Levelrow posts (US).
• Hosting and security providers — hosting and storage (global; a shop's data is stored in the location nearest where the store first uses the app).

Only the listed providers receive data from us.

4. Your rights

Where data-protection law applies, including the EU and UK, you can ask to see, correct, delete, restrict or export your data. You can object to our use of it. You can complain to your local supervisory authority.

Email support@levelrow.com to exercise these rights. We answer within 1 month. You can export or delete shop records in Settings.

5. Children

Levelrow is for Shopify merchants and bookkeepers, not children. We do not knowingly request children's personal information.

6. Changes

We tell you in the app before a change affects how we use data.

7. Contact

Email support@levelrow.com or write to WaveApp LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA.